Terms & Conditions

Thank you for using byAxel’s website and online store. The use of the website and the online store is governed by the following conditions. Read them carefully before using the online store. By using the online store and place orders then you accept the terms.

byAxel reserves the right to change or modify these terms from time to time. You are responsible for keeping up to date with any changes.

PURCHASE ORDERS AND CONTRACTS

byAxel products ordered at www.byaxel.se or through our customer service. Binding agreement on the purchase of a product ends when you receive a confirmation of your order to the e-mail address you entered. By placing an order you accept these conditions. byAxel will only sell products to customers under age 18 with the consent of a parent or guardian.

RATES, FEES AND PAYMENT

The prices in the shop are shown in Euro or Swedish kronor, SEK, and all prices include VAT.

We accept the following payment methods:

MASTERCARD
VISA

All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and prevent fraud. There is no charge for paying by credit or debit card.

TERMS OF DELIVERY

The online store only delivers to countries within Europe. The web shop is open 24 hours a day 7 days a week, but the deliveries go out from Monday to Friday with the exception of Swedish public holidays.
After receiving an order, we will process, ship and deliver your order in the shortest possible time. When your order leaves our warehouse you will receive a shipment confirmation with your tracking number so you can track your order.

Packages that have not been collected or received within 14 days of arrival will be sent back to byAxel. In such cases you will be charged a fee of 299 SEK to cover byAxels administrative, shipping and handling costs. Shipments that are not collected or received is not subject to any legal rights when it comes to regret the purchase. If you want your package is sent again we will charge for shipping.

We ship with Schenker and PostNord, and the package will be delivered to the delivery point closest to your delivery address or to your shipping address. You will receive a message via e-mail or text message, depending on your choice when your packages are ready to be picked up. Normal delivery time is between 1-4 business days of your order is completed.

RETURNS

If you want to return an item you have purchased from the online store you are able to do so within 14 days after you have received the goods. You will get a full refund for the item, excluding shipping costs, within 30 days from the time we received the goods. But it will probably go much faster. As soon as we have received the return, we will inform you via email.
You may only return an item purchased from the online store if it is in perfect condition. This means that the goods are unused. Original packaging must also be returned. byAxel.se not accept returns of products used, are dirty, washed or damaged in any other way. If a product is returned and is damaged in any way, the product is returned to the customer.

Return address:
byAxel
Violvägen 4
236 35 Höllviken
Sweden

PERSONAL DATA

In your personal information, you consent to us using the information collected to fulfill our commitments to you and to provide the service you expect. This will include the processing of orders for shipping, sms notification of delivery status, manage your account, perform credit checks, send information about new services, newsletter or other marketing offers that may be of interest and also to inform you of any changes or improvement of our services by email from byAxel. Your information may also be used to monitor traffic to and from our website to help us improve the design and layout of the website. In the event of problems with the delivery of your items, we will use the information to get in touch with you.

We never give out your information to third parties for marketing outside byAxel. The data is forwarded to third parties is only used to fulfill byAxels commitments to you. For example, byAxel forwards information to suppliers and shippers in connection with deliveries. Your data is stored only as long as necessary to perform our services, or for the time specified in the law.

You have the right to contact us to find out what personal information is held about you. If it is incorrect, incomplete or irrelevant, you can request that information be corrected or deleted. You can withdraw your consent to us using your personal information for marketing purposes (eg sending catalogs, newsletters or offers) whenever you want.

Card Purchase

To make card purchases with us as safe as possible is sent all the information in encrypted form using SSL (Secure Sockets Layer). This means that the information is sent via a secure connection and that your card information can not be read by outsiders.

All customers who pay by card is subject to validation checks. byAxel reserves the right to delay any order if fraud is suspected. For security reasons we do not store any payment information in our database.

INFORMATION

byAxel has made every effort to provide accurate information on the website. But the information, text, images, graphics and other materials may contain errors, be incomplete or inaccurate. In such cases, we can not be held liable for damages resulting hereof, unless such damage is a result of our gross negligence or willful misconduct.

APPLICABLE LAW

Without limiting your rights as a consumer under the law, these terms and conditions and any dispute or claim arising hereof and of using the website or orders in the web shop are governed by Swedish law. Any dispute or claim arising out of or in connection with these terms, or crime, or invalidity thereof, shall be settled by Swedish courts.